FAQS
What currency are the prices do I see in the site?
All prices are in USD.
All prices are in USD.
Customers outside the USA, our website product unit price convert in local currency exchange, and upon checkout final price payable will display in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 days processing time for your order to ship out.
For our international customer, an average shipping time from 5-15 days depending on your location.
For customize jewelry, please allow 10 days production time to ship your order.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at info@buhhi.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Please see our Return and Refund policy for more information. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
We offer a 100 % money back guarantee, if the product is defective or damaged. Please see our Return and Refund policy for more information. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@buhhi.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@buhhi.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Possible delays due to Covid-19 cargo screening at your destination country.
Rest assured that we ship your orders ASAP. We suggest to always check your Country Covid-19 restrictions for update.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD . However, depending on your location and laws in your area/country, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office.
Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility (Buyer) and will not be coveredI have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@buhhi.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.